Frequently asked questions

Every home is a little different, so we quote by phone — call or text and you'll have an exact price in writing within minutes, no home visit needed. Financing available on approved credit.

Two honest reasons. First, our promo pricing changes monthly — a number printed here would be wrong half the time. Second, systems are sized to your home, so one price can't fit every house. What we promise instead: the quote takes one quick call, it comes in writing, and it holds — even if you sit on it for a month. No "today-only" pressure, ever.

Yes. The written number is what you pay. The only thing that changes it is a genuine change in scope — say, your plumbing needs work we couldn't see — and if that happens, you get a new written number to approve before we touch anything.

Yes, on approved credit. The price is the same whether you pay cash or finance — financing is a convenience, not a markup.

No. Vancouver, Camas, Battle Ground — same treatment, same pricing. Well homes are quoted after a free well test because wells vary a lot; that's about your water, not your address.

Nothing, ever. Not as a promotion — as policy.

No. The quote happens by phone or text. The only time we come out is to install — and to run the free tap test that confirms sizing before we start.

Usually the same week as your quote. Most installs take about half a day, and we walk you through everything before we leave.

The softener and filtration go where your main water line enters — usually the garage or a utility area. The reverse osmosis unit tucks under the kitchen sink with its own faucet on the counter.

We haul it away as part of the install. No extra charge, no rusty tank left in your driveway.

Typically every 4–8 weeks depending on household size and water use. Our softeners regenerate based on metered usage — not a timer — so they use meaningfully less salt and water than older units.

A filter change about once a year — it's a five-minute job and your first year of filters is included with The Complete System. We'll show you how, or handle it for you.

The equipment — tank and valve on softeners, and NSF-certified components throughout. It's registered in writing before we leave, and our workmanship is guaranteed on top of it: if our install ever leaks, we fix it.

NSF International is an independent testing body for water treatment components. It's a certification you can look up yourself — not a badge we invented. We use NSF-certified components because third-party proof beats our word.

Yes — it's disinfected, tested, and the results are published. We won't tell you otherwise. What city water is: hard on your plumbing and appliances, chlorinated for taste, and not filtered for things like PFAS at your tap. Our systems are an upgrade, not a rescue.

Many Clark County homes test between 7–10.5 grains per gallon — officially "hard" — and hard water shortens water heater life and crusts up fixtures. But some homes are fine. The test is free, and if yours is one of them, we'll tell you and leave.

PFAS ("forever chemicals") have been detected in some local sources, and state testing is ongoing. Reverse osmosis is one of the few residential treatments that addresses PFAS at the tap — it's why the RO unit is part of The Complete System. More in our PFAS guide.

Yes — that's hydrogen sulfide, and it's one of the most common well complaints in Battle Ground and Brush Prairie. The fix depends on concentration, which is why every well job starts with a free full test. See our well water guide.